Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Runnur account, you give us your name, email address, and phone number. If you decide to sign up for Runnur using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Runnur community, you can create a Runnur Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Runnurs, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.
Payment Method. When you add a credit card or payment method to your Runnur account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our Runnur community as a runnur, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Runnurs to help protect the Runnur community.
Payment Information. To make sure Runnurs get paid, we keep information about Runnurs’ bank routing numbers, tax information, and any other payment information provided by Runnurs.
B. Information We Collect When You Use the Runnur Platform
Location Information. Runnur seeks to connect Users and Runnurs. To do this, we need to know where you are. When you open Runnur on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Runnurs with nearby Users, determining drop off and pick up locations, and suggesting destinations based on previous trips. In addition to the reasons described above, Runnurs’ location information and distance travelled is necessary for calculating charges and insurance for runs. If you give us permission through your device settings, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. Runnur receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
Usage Information. To help us understand how you use the Runnur Platform and to help us improve it, we automatically receive information about your interactions with the Runnur Platform, like the pages or other content you view, your actions within the Runnur app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Users and Runnurs who have been connected for a run. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Runnur Platform, such as those between Users and Runnurs. You will be given notice that your call may be recorded, and by proceeding you agree to allow Runnur to monitor and/or record your call.
User Feedback. At Runnur, we want to make sure Users are always enjoying the great benefits of the Runnur Platform. Users and Runnurs may rate and review each other at the end of every run. We receive information about ratings and reviews and, as we explain below, give Users information about Runnurs’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Runnur Platform and interact with Runnur advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Runnur Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Runnur Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Runnur or otherwise link your Runnur account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a run on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your run.
Background Information on Drivers. Runnur works with third party partners to perform driving record and criminal background checks on Runnurs, and we receive information from them such as publicly available information about a Runnur’s driving record or criminal history.
We use the information we collect from all Users to:
Additionally, we use the information we collect from Runnurs for the following purposes related to driving on the Runnur Platform:
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Users and Runnurs. Users and Runnurs that have been matched for a run are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Users and Runnurs who connect their Runnur accounts to Facebook will also be able to see their mutual Facebook friends during the run. Runnurs see the pick-up location that the User has provided. Users see a Runnur’s vehicle information and receives real-time updates as the Runnur approaches the run destination. Users’ ratings of Runnurs are shared with Runnurs on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the User that provided the rating or feedback. Although we help Users and Runnurs communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users.
B. Sharing Between Runnur and Third Parties
API and Integration Partners. If you connect to the Runnur Platform through an integration with a third party service, we may share information about your use of the Runnur Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Runnur Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the Runnur app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Runnur Platform, including all of the things described in Section 3 above.
Enterprise Partners. If you participate in an enterprise program and charge a run to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Runnur Platform, including run details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each run you will have the option to designate the run as a business run. If you do so, and your organization has a corporate account with Runnur, we may share information about your use of Runnur Platform with your organization including run details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the run details to your expense account.
Other Sharing. We may share your information with third parties in the following cases:
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Runnur Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages from the mobile device receiving the messages. You may also opt out of receiving all texts from Runnur (including transactional or relational messages) from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Runnur Platform. Runnurs can also opt out of runnur-specific messages.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Runnur Platform (such as receiving a notification regarding the completion of your run).
Profile Information. While your name will always be shared with Runnurs, you can delete any additional information that you added to your Profile at any time if you don’t want Runnurs to see it. Users will always be able to see Runnurs’ names, rating, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, User and Runnur location is core to the Runnur Platform and without it we can’t provide our services to you.
Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.
Data Security. We are committed to protecting the data of the Runnur community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Runnur is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at firstname.lastname@example.org.